HR accidentally sends entire company the results of employees' engagement survey, leading all employees to read through the unfiltered feedback: ‘There were very pointed remarks about management’

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    An office full of employees working, represented by models.
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    Our company did an anonymous engagement survey and then accidentally sent everyone the unfiltered results and I don’t think leadership realised what they’d done for about three hours

    So every six months we do one of these internal surveys, standard stuff, rate your manager, rate the culture, open text boxes for comments. We're
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    always told the results are reviewed by HR and then key themes are shared back with the wider team in a sanitised summary. That's how it's always worked.
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    Last Tuesday someone in HR hit the wrong button or misconfigured something in the survey platform and the full export, every single response including all the open text
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    comments, went out to the entire company mailing list as an attachment. All 84 employees got it simultaneously. For about three hours nobody
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    think that's because whoever sent it didn't immediately realise what had gone out. In that window our internal Slack was completely silent in a way it never normally is at 10am on
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    a Tuesday which told me everyone was doing exactly what I was doing, sitting very quietly at their desk reading through the whole thing. The comments were something
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    else. Not because they were shocking exactly but because of the specific detail people go into when they genuinely believe nobody will trace it back to them. There were very
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    pointed remarks about specific management behaviours, named processes that people found patronising, and one comment about a particular senior leader that was so
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    precise and so accurate that half the office probably knew immediately who wrote it even without a name attached.
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    HR sent a recall notice about three hours later followed by an apology email saying it was sent in error and asking people to delete it.
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    The thing about a recall notice is that it mostly just reminds people to save the attachment before it stops working
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    A group of people working on their laptops.
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    whynousernamelef Those things are never truly anonymous.
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    Illustrious-Dot-5968 Just shows that in answering a survey never assume that you are anonymous, no matter what the survey administrators claim.
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    People who cannot handle technology should not be in their jobs. There should have been double and triple checks before disseminating such sensitive information.
  • 17
    Do you think that mistaken release was a net benefit to the company or that it was damaging. Interested in this. Hope you post a follow up.
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    HalfBeating Heart I remember doing one and my comment was about our specific dept not being included on receiving a copy of the CEO's new book. Lo and behold several days later I get one, not the whole dept,
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    just me. I still didn't read it, I was just kinda ill our dept always got ignored by corporate except for scrutiny. Also I guess it was a good thing they did the survey before the ceo was on the show Undercover Boss
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    because there woulda been a s' ton more comments for them to sift through.
  • 21
    Ok-Charge-9091 Op, did you hear anything about a HR person or persons who have suddenly left their job?

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